Shipping & Returns

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SHIPPING WITHIN THE UNITED STATES

ALL BELOW SHIPPING AND RETURNS INFORMATION REFERS TO SHOP LOVELY READY TO WEAR PRODUCTS AND DOES NOT INCLUDE MADE TO ORDER DRESSES PURCHASED AT LOVELY BRIDE STORES

SHIPPING RATES & DELIVERY

Service Cost Delivery Time
Standard Shipping $7.00 7-10 Days
UPS Next Day Air Dependent On Weight Next business day.
UPS Second Day Air  Dependent On Weight By the end of second business day.
UPS Three-Day Select Dependent On Weight By the end of the third business day.

 

STANDARD SERVICE

Your order will be processed for shipping within 3 business days from the time of your credit card authorization and verification. Please be aware that this is an estimate. This does not include weekends or holidays. Standard Shipping will be via USPS Priority. We are not responsible for packages undeliverable due to address issues or those lost in transit.

RUSH SERVICE

We provide UPS Next Day Air, UPS Second Day Air and UPS Three-Day Select for rush deliveries. All three services are based on the weight of the package and will be calculated at checkout and are provided where available. 

PO BOXES & APO/FPO OR U.S TERRITORIES

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority Mail service.

WHEN WILL MY ORDER SHIP?

Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@shoplovely.com to your safe sender list.

 

INTERNATIONAL SHIPPING

We are happy to ship internationally but make no guarantees about delivery. It has been our experience that international shipping takes 2-3 weeks via USPS Priority Express. Shipping costs will vary and are calculated on your checkout page.  We are not responsible for packages undeliverable due to address issues or those lost in transit.

TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.   It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

CURRENCY CONVERSIONS

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link: 

XE.com - Foreign Exchange Rate Calculator

POLICY AND TERMS

By placing an order at Shop Lovely, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Shop Lovely.  This also applies to any shipments that are refused by you at delivery.

 

RETURNS

Our policy lasts 30 days and does not apply to any final sale items. If your item was marked final sale please do not send it back as we will not be able to reship it to you after we receive it and we will not b e able to give you a refund or a credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the clear packaging it arrived in, with it's tags attached. To complete your return, we require your original invoice or invoice number and your full name. All returns must be made to182 Duane St New York NY 10013. We will not accept returns at Lovely Bride locations. Please do not send your purchase back if it is not eligible for return.


RETURN INSTRUCTIONS

If you would like to return an item and are within the 30 day return period, please follow the instructions outlined on your packing slip and above.  If you have any further questions please contact us at hello@shoplovely.com.


RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Again, if your item has not been post marked within the 30 day window of the time it let us you are not eligible for return. Also if your item was a final sale item please do not send it back to us as you will not receive a refund or credit and we will not reship your item to you.


NON-RETURNABLE ITEMS

All items items purchased on final sale are non-returnable. Credit will not be issued and returned items will not be sent back to you.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.


LATE OR MISSING ITEMS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shoplovely.com.


SALE ITEMS

Only regular priced items or regular sale items may be refunded, unfortunately final sale items cannot be refunded.


EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lovelybride.com and send your item to: 182 Duane St New York NY 10013. Please note that the best way to exchange an item that does not fit is to place an additional order for the new size and follow the instructions outlined on your packing slip to return the old item. You will still be responsible for shipping costs on exchanged items. 

RETURN SHIPPING

To return your product, you should mail your product to:182 Duane St New York NY 10013. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and did not pay to ship your item back to us the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


CONTACT CUSTOMER CARE:

hello@shoplovely.com